Guest Guide: opening Hours and Stay Rules
1. Borgo Hours
- Reception: 9:00–12:30 / 16:30–19:00
- Breakfast: 8:00–10:00
- Light Lunch: 12:30–14:30
- Wine Bar: 11:00–19:00
- Dinner: 19:00–21:30
- It is recommended to book lunch and dinner in the morning to ensure a table.
2. Health and Comfort
Air Conditioning Use
please turn off the air conditioning when leaving the suite.
Suite Tidying
Daily tidying takes place between 8:30 and 13:00.
Please leave your room free during this time; otherwise, tidying will be done the following day.
3. Pool Use
The Borgo pools are a place of relaxation immersed in nature.
For the comfort of all guests, please keep your voice at a moderate level, ensure children do not shout, supervise them, and keep them calm while in the pool.
Diving, ball games, and inflatables are not allowed.
Pool towel change: €8
4. Services
- Laundry service: 8:00–12:00, €30 per load (wash and dry)
5. Check-out
- Check-out by 10:00
6. Soaps and Dispensers
- Do not remove or move the wall-mounted soap dispensers in the bathroom.
- Soaps are available at reception: €40 per bottle, €7 per tube.
7. Quiet Hours
- 23:00 – 7:00
8. Emergency Numbers
- Reception: +39 349 299 0336
- Emergency: 112
9. Responsibility and Safety
Damages
Any damage to equipment or furnishings caused by guests or their visitors will be charged to the responsible party.
Safety and Supervision
Management is not responsible for any guest injuries. Minors must always be accompanied and supervised by an adult.
Personal Belongings
Management is not responsible for theft or loss of personal items not deposited at reception in a sealed bag with a receipt.
Dangerous Items
Drugs, weapons, hazardous or highly flammable substances, gas stoves or electric plates, bicycles, and bulky items are not allowed. Bicycles or bulky items may be brought in only with prior authorization from management.
Parties
Parties or loud music are not allowed in rooms or common areas.
Emergencies
A first aid kit is available at reception.
Force Majeure
Management is not responsible for power or water outages due to external causes or force majeure; no refunds will be given.
External Visitors
Access to the property is reserved for registered guests. Any visitors must be authorized by management.
10. Pets
Dogs are allowed at Borgo Iesolana. We love dogs and welcome guests with and without pets; to ensure a peaceful and respectful stay for everyone and maintain perfect suite cleanliness, we have a few rules.
In common areas such as the Borgo garden, restaurant, and restaurant terrace, dogs must be kept on a leash.
If your dog is calm and other guests are not afraid, it may also be allowed in the pool area, always on a leash (to be assessed during the stay).
Please bring bags for your dog’s waste, collect it immediately, tie the bags securely, and dispose of them in outdoor bins.
We also recommend taking your dog to the surrounding fields and woods for toilet visits.
Inside the suite, we will provide a protective cover for the sofa, and we kindly ask that dogs are not allowed on the beds.
Please do not leave your dog alone in the suite if you leave Borgo Iesolana.
Around the Borgo, there are fields and woods where you can walk freely with your dog.
The cost for a dog is €10 per day.